The Rumour S01 Rachel Shenton Black Jacket

At Black Leather Jacket Era, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 30-day return and exchange policy from the date of delivery. Our goal is to make the process simple, transparent, and hassle-free.

Eligibility for Returns & Exchanges

To process a return or exchange, the following requirements must be met:

• Be unused, unworn, unwashed, and unaltered.
• Include all original tags, labels, and packaging.
• Products that do not meet these conditions may not be eligible for return or exchange.

Restocking Fee:

There are no restocking fees for returned items.

How to Request a Return or Exchange

• Contact our support team within 30 days of delivery via email or our return portal.
• Provide your order number and reason for return or exchange.
• Once approved, our team will share step-by-step instructions to complete the process.

Refund Process

• Refunds are issued to your original payment method.
• Once we receive and inspect the returned product, your refund will be processed within 7 business days.
• You will receive an email confirmation when the refund has been issued.

Exchange Process

• If you wish to exchange an item for another size, color, or style, we are happy to help.
• After we receive and inspect the returned product, your replacement item will be shipped within 15 business days.
• Exchanges are subject to product availability.

Return Shipping

• Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective, or incorrect.
• Return method: We use the return method by mail.
• Yes, we accept returns for defective and non-defective products.
• We do not charge any restocking fees.

Customer Support

For any return or exchange inquiries, please contact our support team:

Email: info@blackleatherjacketera.com
Contact No: +44 7880 356527 (UK)