Mountain Queen: the Summits of Lhakpa Sherpa Grey Jacket

30 Days Easy Return Policy

At Black Leather Jacket Era, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 30-day return and exchange policy from the date of delivery. Our goal is to make the process simple, transparent, and hassle-free.

Eligibility for Returns & Exchanges

To process a return or exchange, the following requirements must be met:

• Be unused, unworn, unwashed, and unaltered.
• Include all original tags, labels, and packaging.

Products that do not meet these conditions may not be eligible for return or exchange.

Restocking Fee

There are no restocking fees for returned items.

How to Request a Return or Exchange

• Contact our support team within 30 days of delivery via email or our return portal.
• Provide your order number and reason for return or exchange.
• Once approved, our team will share step-by-step instructions to complete the process.

Refund Process

• Refunds are issued to your original payment method.
• Once we receive and inspect the returned product, your refund will be processed within 7 business days.
• You will receive an email confirmation when the refund has been issued.

Order Cancellation

Canceling within 3 days of your order confirmation will result in a flat 25% deduction from your order amount.

Canceling within 7 days of order confirmation will result in a 45% deduction from the order amount.

No order cancellations are accepted after 7 days of order confirmation.

Exchange Policy

The only acceptable reason for a return or exchange is if the item is in its original condition. The shipping cost to send the item back to our warehouse or production house will be paid by the customer.

Return Shipping

• Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective, or incorrect.
• Return method: We use the return-by-mail method.
• We accept returns for both defective and non-defective products.
• No restocking fees are charged.

Customer Support

For any return or exchange inquiries, please contact our support team:

• Email: info@blackleatherjacketera.com
• Contact No: +44 7880 356527 (UK)

If you don’t want to email us, you can also submit your return request through our Return Portal by filling out the form. Once submitted, we’ll receive your request. Thank you!